Frequently Asked Questions
Everything you need to know about your Ado Official Music Shop order.
When will my order ship?
Orders for in-stock items are typically processed within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page for estimated shipping timelines.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout based on your location.
What is your return policy for music and merchandise?
We accept returns on apparel and unused merchandise within 30 days of delivery. Please note that opened CDs, vinyl records, and Blu-rays cannot be returned unless they are defective.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Ado Official Music Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are your products official artist merchandise?
Yes, all items sold on this store are 100% official Ado merchandise, licensed and produced in collaboration with the artist and her management team.