Returns & Exchanges

At Ado Official Music Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most unused merchandise and unopened media. Please ensure all items remain in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original shipping box, ensuring that all tags, stickers, and protective sleeves are intact.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.